Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase. Follow the checkout process to enter your shipping details and payment information.

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. All payments are processed securely through our payment gateway.

Yes, a detailed invoice is sent to your registered email address once your order is confirmed. You can also download it from your account dashboard under 'Order History'.

Yes, all prices displayed on our website are inclusive of applicable taxes. There are no hidden charges.

Standard delivery takes 1-3 days after dispatch. Orders are typically dispatched within 1-7 business days of placement, depending on product availability and location.

Yes! Express shipping is available for select locations with delivery within 1-2 days after dispatch. Express shipping charges will be calculated at checkout based on your location and order value.

We ship on all days except Sundays and federal holidays. Orders placed on weekends will be processed on the next business day.

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order status in real-time from your account dashboard or using the tracking link provided.

Our delivery partner will attempt delivery up to 3 times. If you're unavailable, they'll leave a notification with instructions. You can also coordinate with the delivery partner directly using the contact details provided in the tracking information.

During registration, simply check the 'I am a wholesale customer' box. Our team will verify your account and activate wholesale pricing within 24-48 hours. You may be asked to provide business documentation.

Wholesale orders may require additional processing time depending on order size and product availability. Typically, bulk orders are dispatched within 7-10 business days. Express shipping options are available for urgent wholesale orders.

Due to the nature of our products (luxury, bespoke, and limited edition party supplies), all sales are final. We do not accept returns or offer refunds once an order has been placed.

Exchanges are not available due to the unique nature of our products. However, if you receive a damaged or incorrect item, we will work with you to resolve the issue within 48 hours of delivery.

Yes! We're committed to sustainability. Many of our balloons are crafted using recycled materials and meet the highest safety and sustainability standards. We continuously work with partners who share our commitment to eco-friendly practices.

We proudly partner with world-renowned brands including Grabo, Folat, and Anagram. All products are globally trusted and certified, ensuring premium quality for every celebration.

Yes, all our balloons meet international safety standards. However, adult supervision is always recommended, especially for children under 8 years old. Please follow the safety instructions provided with each product.

Latex balloons typically last 8-12 hours when inflated with helium, and several days when inflated with air. Foil balloons can last several weeks when properly inflated and cared for. Specific duration varies by product type and environmental conditions.

Yes, you need to create an account to place orders. This helps us provide you with order tracking, faster checkout, and Personalisedrecommendations. Registration is quick and free.

Click on 'Sign In' and then 'Forgot Password'. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

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